ABC Management Company: Organizing for Mid-Range Service

1. List some of the important organizational and return factors that the executives of rudiment guidance should consider before responding to the owners of the three mid- be given serve up properties. Since the hotels atomic number 18 within the mid range (350-500 rooms), a room handler go forth be needed to supervise the parts that get under ones skin up the rooms division, other(a) director for the food and beverage department and supervisors in the subdivision down the stairs the food and beverage department.Other key members of the management team that should be include ar a director of sales and marketing, controller, and a director of benevolent resources. Other hotel service and organizational factors should also include an executive housekeeper and director of catering as part of the management team. Some of these positions whitethorn be limited as some of them can be done by one person. I am a strong believer in department heads. Considering that they are takin g in three hotels with a range in size of 350-450 rooms each, it would be best to consider department heads for more control and organization. 2. Create an organization chart that ABC Management could use to identify management positions for the operation of a 450-room, mid-range service hotel. diversion of the organization chart, briefly describe each management positions primary responsibilities.Primary Duties of each department head are listed below. However, they are not limited. There are just a few items listed. home Oversees Responsibility General Hotel Manager All departments Responsible for maximizing revenues and watercourse through to GOP to meet or exceed budgeted EBITDA. Responsible for preparation of seat budget and forecasts. Manages labor standards and property level get downs to happen upon maximum hang up through to the bottom line profit. Promotes 100%Guest satisfaction throughout property. Instills the 100% lymph node satisfaction objective to AGM and arcminutely associates. Ensures that totally guest related issues are resolved in a manner consistent with the companys goals and objectives. Recruits qualified applicants. Trains employees in accordance with company standards. Motivates and gives agency to all employees. Communicates all policies and procedures to immaculate staff directions Division till battlefront Desk, Uniform Services, Housekeeping Train hotel associates/administration Communicates all policies and procedures to entire staff Supervise continuous 7 day/week, 24 hour movement office operation, night audit and housekeeping operations and assign staff, including hiring, training, evaluating performance and scheduling work. Formulate budgets and prepare monthly revenue/expense forecasts. Maintain customer service/satisfaction standards handle customer service issues. Maintain and operate all computer equipment.Food and Beverage ManagerFood Production, Restaurants, Banquets, Cocktail Lounge, Room S ervice Check budgets, payroll and food orderliness invoices from suppliers Hire and schedules servers, bartenders and other food service employees, assigns kitchen staff to cooking and preparation tasks, and determines service standards for personnel. friendship of American and ethnic cuisine, food preparation and the costs of purchasing items for picky dishes. Plan menus for restaurants and modified events like banquets. gross revenue & Marketing ManagerSales & Marketing Develops and manages sales/marketing operating budgets. Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail. Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-run market parcel out. Achieves satisfactory profit/loss ratio andmarket share in relation to preset standards and industry and economic trends.ControllerHotel Finances Takes ownership for the production of monthly fisc al and management accounts, budgets and forecasts and to ensure strong fiscal controls and processes operate throughout the business. Manages a designated team, ensuring month end accounts are hustling in a timely and accurate manner, producing statutory accounts, preparing business budgets and forecasts, managing coin flow and working cross functionally in order to plump for commercial initiatives.Accounting ManagerPayables & Receivables Achieves business relationship useable objectives by contributing accounting information and recommendations to strategic plans and reviews. Meets accounting financial objectives by forecasting requirements. Confirms financial status by monitoring revenue and expenses. Maintains accounting controls by establishing a chart of accounts. Guides other departments by researching and interpreting accounting policy applying observations and recommendations to operational issues.Director of Human ResourcesHuman Resources Department Employee ser vices and counseling. Employee safety, welfare, swell upness, and health. Charitable giving. Organizational and situation planning. Performance management and improvement systems. Employment and compliance to regulatory concerns. insurance policy development and community communication. Compensation and benefits administration.3. Create an organization chart that ABC Management could use to identify front office positions for the operation of a 450-room, mid-range service hotel. Aside of the organization chart, briefly describe each front officepositions primary responsibilities.Position Oversees Responsibility see Office MangerAssistant bearing Office Manager, Security performer, and Reservations Supervisor Is able to effectively interpret financial results in regards to revenues, payroll, costs, and expenses. Establish and monitor cost and expense control systems and procedures to achieve budgets. Take corrective measures and actions to ensure highest possible pr ofitability. Personally and frequently depone that guests are receiving the best possible service. Demanding on service standards as well as hygiene standards. Ensures speedy and accurate service at all times. Assistant face up Office MgrFront Office Supervisor AM/PM, Front Desk Agent Responsible for employees to project professionalism and are well ingenious to provide friendly service. Periodically inspects rooms to ensure cleanliness and well keep rooms. Assists the Front Office Manger. Aware of new market trends and activities of competitors.Security AgentSecurity of the hotel Check doors and stairwells to make sure the locks are secure and no danger is lurking. Patrols outdoors as well as room hallways and activity areas. Response to complaints and calls for help. Purchases, maintains, and monitor tribute cameras, alarm systems, and other electronic surveillance equipment. Escort unruly patrons from the property. administrative Duties.Reservations SupervisorRese rvation Agent Reserves rooms for guests. Interacts with upper management to inform them of special events or localaffairs. Communicates with housekeeping and service staffs to share customer concerns and draw a bead on resolutions. Communicates with the sales and marketing department for develop advertising and promotional campaigns.Front Office SupervisorFront Desk Reports to Assistant Front Office Manager. Overview of the Front Office Department. Checklist of all arrival and departures. Handling complaints and issues about the service. Welcoming and greeting all guests and the VIP. Bookings and Reservations. Supervise the Front Office Staff on a daily basis. Schedule employees.Reservation AgentGuest Reservations Register guests as they come into the hotel. Inform guests on hotel happenings Works as a liaison between guests and maintenance personnel. Front Office AgentGuests Greets and welcomes guests. Reservations. Cash and Credit Card handling. Check guests in .The above positions may even be trickled down to just a few positions as they can go under one position. For example, the Front Office Agent can do the same tasks as the Reservation Agent. I indicated these for just in case ABC Management needed them in order to service the guests better by splitting up the positions and responsibilities.